We've Got You Covered
Every Ancord product is backed by our industry-leading 2-year warranty. We stand behind our quality so you can stand secure.
2-Year Duration
Standard coverage for all manufacturing defects and hardware failures for 24 months from purchase.
Free Replacement
If we can't fix it, we'll replace it. Zero hidden costs for hardware replacements.
Express Support
Priority handling for warranty claims to minimize your system downtime.
Register Your Product
Activate your warranty by registering your product within 30 days of purchase.
How to Claim Warranty
Submit Claim
Fill out the online claim form with your proof of purchase and issue details.
Assessment
Our technical team will review your claim within 24-48 business hours.
Return Product
If approved, we will schedule a pickup or provide shipping instructions.
Repair/Replace
We will repair or replace your unit and ship it back to you priority.
Important Exclusions
The standard warranty does not apply to the following conditions. Please ensure your installation meets our guidelines to maintain coverage.
- Physical damage or cracks due to impact
- Damage due to lightning or voltage surges
- Water damage (unless IP67 rated & properly sealed)
- Unauthorized repair attempts
- Cable cuts or modifications
- Normal wear and tear